How can I place an order?
Placing an order is simple. Browse our collections, select your preferred item, choose the size and color if applicable, and click Add to Cart. Once you are ready, proceed to checkout and follow the instructions to complete your purchase.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we may no longer be able to modify it.
How do I know if my order was successful?
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our support team.
Shipping
Do you ship internationally?
Yes, we ship to many countries across Europe and other international destinations. Shipping availability will be shown during checkout.
How long does delivery take?
Delivery times depend on your location. In most cases, orders are delivered within 5–12 business days after processing.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this number to follow the delivery status of your package.
Do I need to pay customs or import duties?
Depending on your country’s regulations, customs duties or import taxes may apply. These charges are determined by local authorities and are the responsibility of the customer.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you may return the item within 30 days of receiving your order, provided that the item is unused, unworn, and in its original condition.
How do I start a return?
To start a return, please contact our customer support team with your order number and reason for return. We will provide you with return instructions.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are usually processed within 10–20 business days.
Products
How do I choose the right size?
We recommend checking our Size Guide available on each product page. If you are unsure, our support team will be happy to help you choose the correct size.
Are your products true to size?
Most of our products follow standard sizing. However, fit may vary slightly depending on the design and fabric.
Will the color of the product match the photos?
We try to display product colors as accurately as possible. However, slight variations may occur due to different screen settings.
Payments
What payment methods do you accept?
We accept major payment methods including:
- Credit and Debit Cards
- Other secure payment options available at checkout
Is my payment information secure?
Yes. All transactions are processed through secure payment gateways that use encryption technology to protect your personal information.
Contact us
Tel:
Email: service@avelieyn.com
Company:
Address: